FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

Your Questions, Answered Before You Ask

Calm starts with clarity

We know the little things matter when it comes to your wellness ritual. That’s why we’ve pulled together the most common questions, so you can sip easy knowing you’ve got all the answers at hand.

About the Blend

What makes Pillow & Steam different from regular hot chocolate or other “sleep drinks”?

Most “sleep drinks” stop at a sprinkle of magnesium or collagen and call it a night — but Pillow & Steam goes deeper. Instead of adding collagen, it supports the kind of nightly unwinding your body naturally relies on to feel restored.
 

We’ve blended premium cocoa with targeted botanicals like Reishi mushroom (Ganoderma lucidum), Valerian root (Valeriana officinalis), Lemon balm (Melissa officinalis), Passionflower (Passiflora incarnata), plus L-theanine and Magnesium glycinate — ingredients traditionally used to support relaxation, ease mental tension, and promote a calmer end to the day.
 

While it’s especially loved by women navigating transitions such as peri- and menopause, Pillow & Steam is designed for anyone seeking calmer evenings and a more settled nightly rhythm.

How and when should I drink it?

Mix one serve with your choice of warm milk, plant milk, or hot water, ideally 30–60 minutes before bed. This gentle evening window helps create a calming nightly ritual as your mind and body begin to settle.
 

For warmer nights, you can also enjoy it chilled — simply shake or blend with cold milk and ice for a smooth, refreshing evening treat.
 

Pillow & Steam is naturally free from sweeteners, flavours, and fillers, so feel free to add your preferred sweetener or milk alternative to suit your taste.

What time of day should I drink it?

Pillow & Steam is designed to be enjoyed in the evening — about 30–60 minutes before bed. This gives your body time to unwind and your mind to slow down before sleep. Think of it as your gentle signal that the day is done and rest is near.

Does it contain sugar, gluten, dairy or artificial ingredients?

We believe evenings should be calm, not chaotic — so Pillow & Steam is free from added refined sugar and formulated without dairy, gluten or artificial fillers.

(If you love the sweeter side of life, a little extra sugar or honey stirs in beautifully.)

What if I wake up in the night — will it help me return to sleep?

Many women find that once they build a nightly ritual with Pillow & Steam, their ability to settle back to sleep improves. While no product can guarantee unbroken sleep, this blend is crafted to support a calm environment for rest.

Is this product designed only for peri- and menopause?

While formulated with hormonal transition in mind, the botanical and mineral blend is suitable for anyone looking to unwind and create a calm evening ritual.

How soon will I feel the benefits?

Rituals work best with consistency. Enjoy your cup nightly for 2–4 weeks to allow your body to re-establish a calmer evening rhythm.

Where is Pillow & Steam made?

Pillow & Steam is blended and packaged in China through a trusted manufacturing partner who specialises in premium calming botanicals. The recipe and formulation were created here in Australia, and every ingredient is selected for quality, consistency and a beautiful nightly experience.

taste and experience

What does Pillow & Steam taste like?

Pillow & Steam has a deep, rich chocolate flavour with a warm, cosy feel — not too sweet, not too bitter. It’s the kind of chocolate that makes your shoulders drop a little. The botanicals are blended softly into the cocoa, so it still tastes like a proper hot chocolate, just with a more grounded, soothing finish.

SAFETY & SENSITIVITIES

Is Pillow & Steam melatonin-free?

Yes — Pillow & Steam is melatonin-free and designed to be gentle if you’re someone who feels sensitive to anything hormone-related. The botanicals we use are all about supporting calm and easing stress, not affecting your hormones.
 

If you’re dealing with PMS, postpartum changes, perimenopause or just feel easily thrown off by certain supplements, this blend is made to give you a softer, calmer evening without that worry.
 

(If you have a medical condition or take medication, it’s always a good idea to check with your practitioner.)

SHIPPING & returns

How long does shipping take?

We ship with Australia Post.
Standard delivery usually arrives within 3–8 business days, depending on your location.
You'll receive tracking as soon as your order is on the way, so you can follow it right to your doorstep.

What if there’s an issue with my order?

If something arrives damaged, faulty or not quite right, please email me at info@pillowandsteam.com and we'll look after you straight away.
 

Because Pillow & Steam is a consumable product, we’re unable to accept returns or offer refunds on items that have been opened or used. But if there’s ever a problem with your delivery or the product arrives in anything less than perfect condition, please reach out — I’m always here to help.

We’re Just a Message Away

Still curious?

If your question hasn’t been covered here, our team would love to hear from you. Drop us a message, and we’ll get back to you quicker than you can stir your next cup.

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